Purchase & Delivery
I bought a product but did not receive it. What should I do?
Check the order status first, then send the order details if delivery is still missing.
Check the order
Open your Second Life Marketplace order history and confirm that the purchase completed. Also search your inventory by the product name and check the Received Items folder.
If it is still missing
Use Marketplace redelivery when the order offers it. Otherwise contact support with:
- Your Second Life username
- Product name
- Order number and purchase date
- Whether the order shows delivered, failed, or pending
Please do not buy the same item again just to retry delivery.