Troubleshooting
What information should I send when asking for help?
A product name, clear reproduction steps, and the exact result usually make support much faster.
Please include
- Your Second Life username
- Exact product name
- Where and when you purchased it
- Viewer name and version
- What you expected to happen
- What actually happened
- Exact steps that reproduce the problem
- Any message shown in local chat
A screenshot or short video is helpful when the problem is visual. Please remove private chat and unrelated personal information before sending it.
For a purchase problem, also include the order number. Never send your password.